BPO firm SPi Global eyes Australian market

Business process outsourcing (BPO) company SPi Global is looking at the Australian market for its next target.

The BPO company, a wholly-subsidiary company of telecommunications giant Philippine Long Distance Telephone Co. (PLDT), said it wants to add Australia to its global resource network to tap new opportunities.

Company president Maulik Parekh said because of the reputation of the Philippines for its excellent customer service in the outsourcing industry, companies in Australia are keen on exploring of acquiring services here.

Parekh said SPi has advantage over other call center businesses because of its ability to offer value-added voice and non-voice BPO solutions anchored on strong operational presence in the Asia-Pacific region. He said the company has a deep pool of well-trained call center agents and are very well-versed in the verticals that are relevant to Australian companies. SPi has seven call centers in the country.

The largest Filipino-owned BPO company, SPi Global is a full service BPO company with offices and facilities across North America, Europe and the Asia-Pacific region.