BPO industry continues to grow
The business process outsourcing (BPO) industry in the Philippines continues to grow. In fact, the growth of the BPO sector is said to be unstoppable as it is expected to accelerate in the first half, with many companies committing to expand faster that expected.
In the report from Inquirer, executive director of the Business Process Association of Philippines (BPAP) Gillian Joyce Virata said the BPO industry’s recovery from the economic slump would be “very steep” in the first semester, as existing players scramble to expand their workforce.
“People are really ramping up. There are recruitments left and right, so we’re seeing a very steep recovery in the first half. The growth will taper off by 2011,” she said.
And this is not limited in the voice services. Virata said companies were also hiring more people to do back-office work and higher-value services.
Likewise, the growth is of the industry will go beyond the third-party service providers, or BPO firms engaged in the business of servicing different companies’ various outsourcing needs. Captives, or BPO firms performing dedicated services for one company alone, were likewise ramping up.
Australian firms are planning to outsource to the country, while the banking sector are also seriously considering the outsourcing option. Interest in the Philippine BPO sector was also moving beyond voice and leaning more toward higher-value services.
The Canadian Chamber of Commerce of the Philippines, through its president Richard Mills, noted that the Philippines is now ready to take on higher-value jobs, as it has proven itself as a premier destination for voice services.
March 15, 2010
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Roy В· 
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Tags: BPAP, BPO, business news, business process outsourcing, Call Center, employement, jobs, outsourcing, Philippines В· Posted in: BPO, Call Centers, Career, Corporations, economy, Employment, investments, Job Opportunities, Philippine business news, Philippines
One Response
hi,
I am in the philippines now and yes i agree with your article. people here knows how a BPO company operates especially those IT people who are already has a background from their courses.
.-= TryBPO´s last blog ..BPO Philippines- Indispensable Business Process Outsourcing Hub =-.
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